Privacy Policy — General Information

Serantra operates professional legal assistance services for seniors in Singapore and is committed to protecting personal information in accordance with applicable laws. This privacy policy explains what personal data we collect, why we process it, how we protect it, and the rights available to our clients and website visitors. We limit data collection to what is necessary to provide legal advice, case management and related administrative support, and we apply technical and organizational safeguards appropriate to the sensitivity of the information. Contact details and formal requests are listed below.

15-04-2026 Serantra, Business ID S7811365A 8 Bayfront Avenue, Singapore, 018973 [email protected]

Definitions

This section defines the main terms used in the policy to ensure clarity about the scope of data processing and the roles of individuals and Serantra in handling personal information.

Personal data refers to any information that identifies or can reasonably identify an individual, including name, contact details, identification numbers, health-related information shared for legal assistance, and other client records necessary for casework.
Processing means any operation performed on personal data, whether automated or manual, including collection, recording, structuring, storage, retrieval, consultation, use, disclosure, erasure and destruction.
User refers to any individual who accesses our website, contacts Serantra for legal services, or is represented by a client and whose personal information is processed in the provision of legal services.
Service means the legal advice, documentation preparation, case management, consultations and related support provided by Serantra to seniors, their families and authorised representatives.
Cookies are small data files placed on a user’s device to enable site functionality, remember preferences and collect analytical information about how visitors use our website.

Data Collection

Serantra collects personal data in a manner that is necessary, proportionate and relevant to the legal services provided. Collection occurs when clients engage our services, complete intake forms, communicate with staff, or interact with our website.

Information Provided Directly by Users

When you request legal assistance or register for our services, we collect information you provide to enable effective case handling and communication.

  • Contact information: name, postal address, email address and phone number of clients and authorised representatives.
  • Identification and administrative details: national identification number where required for casework, date of birth and relationship information relevant to the matter.
  • Case-related documents: copies of wills, medical directives, business records and other documents necessary for legal advice and representation.
  • Health and capacity information: limited health-related or capacity information shared by clients or authorised proxies when relevant to elder law matters and only with explicit consent where required.
  • Payment and billing details: bank transfer references, invoicing information and billing contact details necessary to process fees and maintain accounts.
  • Communications and preferences: notes from consultations, communication history and client preferences for contact and document handling.

Automatically Collected Data

When you visit our website or use online services, Serantra may gather technical and usage information automatically to maintain and improve the service.

  • Device and browser information: browser type, device model, operating system and language settings to ensure compatibility and security.
  • Log data: IP address, access times, pages visited and referral sources used to analyse website performance and detect abuse.
  • Usage analytics: aggregated metrics on how visitors interact with content to help improve user experience and provide useful resources for seniors.
  • Cookies and similar technologies: identifiers stored on devices to manage sessions, remember preferences and enable core functionality.
  • Error reports and diagnostics: information about crashes or errors that helps maintain secure and reliable systems.
  • Location metadata: coarse geographic information derived from IP addresses to understand service demand patterns regionally.

Data Received from Third Parties

Serantra may receive personal data from authorised third parties or partners when such data is necessary for legal representation or case administration.

  • Referrals from healthcare providers or social service agencies where clients have authorised disclosure to support legal assistance.
  • Information from authorised family members or appointed proxies who submit documentation on behalf of a client.
  • Verification data from banks, public registries or other institutions when required to validate identity, ownership or legal status for casework.

Purposes of Processing

We process personal data for specific, explicit and legitimate purposes related to the provision of legal services to seniors and to meet our legal and regulatory obligations.

  • Client intake, assessment and onboarding for elder law and related legal services.
  • Provision of legal advice, drafting of legal documents such as wills, powers of attorney and advance care directives.
  • Case management, representation in negotiations or dispute resolution, and communications with third parties acting on client instruction.
  • Billing, accounting and administrative tasks necessary to operate our professional services.
  • Regulatory compliance, risk management and responding to lawful requests from authorities.
  • Service improvement, staff training and quality assurance to maintain high professional standards.
  • Security, fraud prevention and safeguarding client information against unauthorised access.
  • Providing clients with updates, legal resources and information directly relevant to their matters where consent or legitimate interest permits contact.

Legal Basis for Processing

Serantra processes personal data on lawful bases appropriate to each purpose. For clients in Singapore, processing is aligned with professional obligations, contractual necessity and consent where required.

  • Performance of a contract: processing necessary to provide the legal services you have requested.
  • Compliance with legal obligations: processing required to meet statutory or regulatory duties of legal practice and reporting obligations.
  • Legitimate interests: processing for administrative, security and fraud prevention purposes where those interests are not overridden by individual rights.
  • Consent: where special categories of data or certain disclosures require explicit consent, Serantra will seek and document such consent before processing.

Data Protection Standards and Rights

While Serantra operates under Singapore law, we recognize internationally accepted data protection principles and outline relevant rights that individuals can exercise in relation to their personal data.

  • Right of access: individuals may request a copy of personal data we hold about them and information about processing.
  • Right of rectification: clients may ask us to correct inaccurate or incomplete personal data relevant to their matters.
  • Right to erasure: where retention is no longer necessary and legal obligations do not require continued storage, individuals may request deletion of certain personal data.
  • Right to restrict processing: individuals can request restriction in circumstances where accuracy is contested or processing is unlawful but deletion is not desired.
  • Right to object: where processing is based on legitimate interests, individuals may object to processing for specific purposes.
  • Right to lodge a complaint: individuals may direct complaints to Serantra or the relevant supervisory authority if they consider their rights under applicable law are not respected.

Cookies and Similar Technologies

We use cookies and similar technologies on sbentra.club to enable core functionality, analyze site usage and provide a better user experience. You can manage cookie preferences through your browser and available site controls.

Types of cookies used include essential cookies for site operation, performance cookies for analytics, and functional cookies for personalized settings.

Categories: strictly necessary, performance/analytics, functionality and marketing (where applicable). Serantra uses only essential and analytics cookies by default to protect user privacy.

To manage cookies, adjust your browser settings to block or delete cookies, or follow the cookie controls provided on our site. Blocking some cookies may affect site functionality.

Detailed cookie settings and choices are available on the Serantra cookie information page at sbentra.club.

Data Sharing and Disclosure

Serantra shares personal data only when necessary for the purposes described in this policy, and then under confidentiality terms or legal requirements appropriate to the sensitivity of the data.

  • With authorised third-party service providers (e.g., secure document storage, payment processors) who process data on our behalf under contract.
  • With public authorities or regulators when required by law or court order, and in response to authorised requests.
  • With other legal professionals, agents or experts engaged by Serantra to assist in a client’s matter, subject to client instruction and confidentiality safeguards.
  • With designated family members or appointed proxies where the client has authorised disclosure in writing or as permitted by law.
  • With business institutions or registries when verification of identity, ownership or related matters is necessary for legal services.
  • Aggregated or anonymised data: Serantra may share de-identified information for research, training or service improvement without revealing personal identities.

International Data Transfers

Occasionally Serantra may transfer personal data to service providers or partners located outside Singapore. Such transfers are carried out with appropriate safeguards to ensure that personal data remains protected in accordance with applicable law.

Safeguards include contractual clauses, restricted access, encryption and vendor due diligence. Transfers occur only where necessary for the provision of services or permitted by law.

Data Retention

Serantra retains personal data for as long as required to fulfil the purposes for which it was collected, comply with legal and professional obligations, and resolve disputes or queries related to services provided.

Account and client records are retained for periods consistent with legal practice requirements and professional standards, typically for several years after case closure unless a different retention period is mandated.

Communications and case correspondence are retained for internal recordkeeping and to maintain continuity of legal representation; retention periods are determined by relevance to ongoing obligations.

Access logs, system logs and technical records are kept for a limited period to support operational needs, security contribute and regulatory compliance.

When personal data is no longer necessary, Serantra will securely delete, anonymise or archive information in a manner consistent with legal obligations and reasonable professional practice.

Security of Personal Data

Protecting client information is central to Serantra’s practice. We maintain administrative, technical and physical safeguards tailored to the sensitivity of data, including access controls, secure document handling and staff training on confidentiality and data protection.

  • Access control and role-based permissions to restrict data access to authorised personnel only.
  • Encryption of sensitive data at rest and in transit where appropriate, and secure storage for physical and digital files.
  • Regular staff training, confidentiality agreements and incident response procedures to reduce the risk of unauthorised disclosure.

Your Rights and Choices

Individuals may exercise certain rights regarding their personal data. Requests will be handled in accordance with applicable law and Serantra’s verification procedures to protect client confidentiality.

  • Access and correction: request a copy of personal data we hold and ask for inaccuracies to be corrected.
  • Deletion and restriction: request deletion or restriction of processing where legal conditions permit, subject to retention obligations for legal practice.
  • Objection and complaints: object to processing on specific grounds or lodge complaints with Serantra using the contact details below or with the relevant supervisory authority.
  • Request restriction of processing: You may request that Serantra limit processing of your personal data in certain circumstances, for example while a correction is being verified or where you contest the accuracy of the data.
  • Data portability: Where applicable, you may request a copy of personal data you have provided in a commonly used, machine-readable format to transfer to another service provider.
  • Withdraw consent: When processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
  • Object to processing: You may object to processing of your personal data for direct marketing or other uses based on legitimate interest, subject to applicable law and Serantra’s need to retain data for legal or operational reasons.
  • Lodge a complaint: If you are concerned about Serantra’s handling of your personal data, you may contact us to seek resolution. You also have the right to lodge a complaint with the relevant Singapore regulatory authority.

How to exercise your data rights

To exercise any of the rights described above, contact Serantra using the details below and specify the right you wish to exercise. We will ask for reasonable information to verify your identity before processing requests, and may request additional details to locate the relevant records. Requests relating to legal matters should reference any relevant client reference or case number to speed handling.

[email protected]

Response timeframe: Serantra will acknowledge receipt of a verified request promptly and aims to respond substantively within 30 calendar days. Complex requests may require additional time; Serantra will notify you if an extension is necessary and explain the reasons.

Marketing communications

Serantra uses personal contact details only for communications you have consented to, or where permitted by law, to provide information about our services, events, or updates relevant to seniors’ legal assistance. Communication channels include email, postal mail, SMS, and phone calls where contact details have been provided and processing is permitted.

You can opt out of marketing communications at any time by using the unsubscribe link in emails, by following the opt-out instructions in SMS messages, or by contacting us directly. Opting out of marketing will not affect administrative messages related to services you have requested.

Children and vulnerable persons

Serantra’s services are focused on adults, particularly seniors. We do not knowingly collect or process personal data of children under 18 for our core services. If we become aware that we have collected personal data of a child without appropriate authorization, we will take steps to delete that data in accordance with applicable law and our internal procedures.

Third-party links and services

Our website and communications may contain links to third-party resources, partner organisations, or service providers. These entities have their own privacy practices and are not under Serantra’s control. We recommend reviewing the privacy policies of third parties before sharing personal information. Serantra is not responsible for third-party privacy practices or content.

Changes to this privacy policy

Serantra may update this privacy policy to reflect changes in law, business practices, or service offerings. Material changes will be published on our site with an updated effective date. Continued use of Serantra services after publication of changes constitutes acceptance of the revised policy.

Contact Serantra (Privacy enquiries)

Serantra, 8 Bayfront Avenue, Singapore, 018973. Business ID: S7811365A. Phone: +6582666428. Email: [email protected]. For privacy requests, indicate 'Privacy Request' in the subject line and include verification details so we can process your request securely.