How We Work

Client-Centred Process

Our intake process begins with a focused assessment to identify the client's priorities and any immediate legal needs. That assessment informs a recommended plan of action, which may include preparing documents, liaising with healthcare professionals, or guiding the client through probate procedures.

We emphasise clear written advice and checklists so clients and family members understand the steps, required documents and reasonable timelines. Where matters require court interaction or specialist input, we outline realistic options and likely procedural milestones.

Service Steps

Serantra follows a stepwise approach that balances thoroughness with practical timelines:

• Initial assessment and documentation review to clarify objectives and constraints.
• Preparation of required legal instruments and review sessions with the client and relevant family members.
• Coordination with medical or social care professionals and support through administrative or court processes where necessary.

Each step is documented and explained in plain language, with actions and likely timeframes provided to clients at the outset.

Multidisciplinary Collaboration

Serantra works alongside medical practitioners, social workers and business advisors when cases require multidisciplinary input. This collaborative approach helps to align legal documents with healthcare plans and available social support.

We do not provide clinical care, but we support clients by ensuring legal instruments reflect their healthcare choices and by facilitating communication between parties when appropriate.

Fees and Transparency

Fee options are communicated upfront. We offer clear itemised estimates for document preparation and discrete services, and explain factors that may affect timelines and costs. Clients are provided with written engagement terms before work begins.

Where ongoing support is needed, we outline the scope of work and billing arrangements so clients and families can plan accordingly. We aim to keep fee structures straightforward and avoid unexpected charges.

Contact our office for a written fee estimate based on your specific needs.

Serantra provides focused legal support tailored for older adults in Singapore. Our team addresses matters such as wills, enduring powers of attorney, elder abuse protection, and probate administration with practical steps and clear documentation. We prioritize accessible explanations, realistic timelines and collaboration with family members and caregivers to ensure legal arrangements reflect the person’s current needs and future preferences.

Practical Steps for Securing Legal Protection

We guide seniors through actionable tasks: reviewing existing documents, preparing or updating wills, establishing an enduring power of attorney, and setting up advance care planning. Each step is explained in plain language and accompanied by a checklist so clients and their families know what documents and information are required.

Our approach is to minimize complexity while maintaining legal rigor. We coordinate with medical professionals, business advisers and caregivers when needed, helping to integrate legal instruments with broader care plans. Meetings can be arranged at our office, at a client’s residence or virtually to suit mobility and health considerations.

Community Outreach

Common areas where seniors seek assistance include estate planning, dispute resolution, and protection from business exploitation. Serantra emphasizes preventative measures—clear documentation and informed decision-making—to reduce the likelihood of later disputes and ensure smoother transitions for families.

• Wills and testamentary planning
• Enduring Power of Attorney and personal care instructions
• Assistance with probate and estate administration

Our team also supports clients facing caregiving disputes or suspected exploitation by explaining legal options, documenting incidents, and where appropriate, liaising with social services. We focus on practical remedies that respect the client’s autonomy and wellbeing.

How We Work with Families and Caregivers

We design consultations to include family members or designated decision-makers when the client wishes. This helps align expectations, clarify responsibilities and produce documents that reflect a shared understanding of the client’s preferences and legal requirements under Singapore law.

Confidentiality and informed consent are core to our practice. Before any action we explain the legal effect of documents and possible implications, allowing clients and their families to make choices with confidence and realistic expectations.